What is the resident selection criteria used in screening me for residency, including income, documentation, credit history, rental history and criminal history?


Income:

In general, income must average 3 times the monthly rent for prospective residents; however, those requirements may differ depending on source of income.

Applicants must have a gross income source that can be verified and meets the minimum income requirements for the apartment being leased. Except for applicants who receive or who will occupy an apartment unit that receives subsidies or voucher assistance, an applicant’s gross income must be equal to or greater than three times the monthly rent.


 Applicants are required to provide income verification for their primary source of income (the main income used to qualify).  Additional or secondary income documentation will be requested if the primary income cannot be verified or does not meet the income requirement.


Acceptable Primary Sources of Income Include: 
-W-2 Employment: U.S. paystubs covering 28 consecutive days within the last 90 days
-Self-Employed/1099: 3 most recent bank statements showing consistent monthly deposits from the stated primary income source that meet the community’s rent-to-income requirement
-Retired: Social Security Benefits Letter
-App-Based or Gig Employment: Two most recent Cash App or PayPal statements
-New Employment: Offer letter with a start date within 30 days of move in
-Seasonal Employment: Two most recent paystubs and an employer letter confirming continued employment
-Other Income Sources: VA benefits, investment or portfolio accounts, IRS tax transcripts, or court-ordered income (e.g. alimony or child support)
Additional documentation may be requested if needed. 


Credit History: Landlord may investigate and verify credit history. Landlord evaluates credit history information for indicators of future rent payment performance such as past or current bad debts, late payments or unpaid bills, liens, judgments or bankruptcies relevant to fitness as a tenant.   Having a pending  or outstanding amount owed to another rental property may be subject to automatic denial based on the time period and review criteria in effect.
An applicant rejected for unsatisfactory credit is encouraged to obtain a copy of the credit report from the credit reporting agency, correct any erroneous information that may be on the report, and resubmit an application. Landlord obtains applicant credit reports from:
Resident Verify
4205 Chapel Ridge Rd.
Lehi, UT 84043
Phone:   866-698-0661


Rental History:  Information regarding payment and rental history of each applicant will be collected and reviewed by Landlord.  Landlord may consider an applicant’s eviction record as part of Landlord’s evaluation of the Application.


Employment History:  Landlord will confirm employment and reported salary/wage level.


Criminal History:  Applicants and occupants will not be accepted if they do not satisfy Landlord’s criminal history background investigation authorized by the residency application. Landlord conducts the criminal history background investigation and uses the information obtained in compliance with all applicable laws.  Landlord does not guarantee or represent that all residents and/or occupants currently residing at the community do not have criminal records. 


Adverse Action:   If Landlord denies an Application or takes any other adverse action, it will provide the applicant a written or electronic document setting forth a plain statement of all reasons for the denial of the application from residing within our communities.


APPLICATION INFORMATION

In general, income must average 3 times the monthly rent for prospective residents; however, those requirements may differ depending on source of income.

At least one lease holding resident must be 18 years of age or older at the time of move in.

Each person 18 or older who will be living in the apartment home will need to fill out an application. All visitors and applicants must provide a valid driver’s license or other U.S. or state-government issued photo identification in order to view and/or move into the community.  Non-U.S. citizens must provide a valid passport or valid visa. Expired or invalid identification will result in automatic decline of the application.

Anyone over the age of 18 that will be living in the apartment must complete an Application for Residency (“Application”), meet the Resident Selection Criteria, and will be fully responsible for the rent obligations of the Lease Agreement if the occupying resident defaults. All those over 18 must sign the Lease Agreement. 

Each person who will be living in the apartment and who is 18 years or older must complete an Application. A non-refundable application fee will be charged per applicant to process the screening. 

Applicants are required to pay a one‑time, non‑refundable administrative fee per household at the time of application. This fee covers the cost of temporarily removing the apartment from active marketing during the application review period and, if approved, administrative preparation for lease execution and coordination of move‑in. The fee is not applied toward rent or a security deposit.

We do business in accordance with the Federal Fair Housing Law as well as all state and local laws. This community does not discriminate on the basis of race, color, religion, national origin, religion, sex, sexual orientation, gender identity, familial status, disability, or any other class protected by applicable federal, state, or local law. 

An apartment shall contain sufficient bedroom space to accommodate the size of the applicant’s household. As a general rule “sufficient bedroom space” is determined by the number of people in the apartment, and local occupancy guidelines. 

 A child or infant who is under the age of twenty-four (24) months (including an unborn child) at the time of leasing or renewing an existing lease will not be counted in determining the maximum number of persons who may occupy an apartment.

Landlord shall make a decision to rent to or reject an applicant only after reviewing the applicant’s specific Application and conducting an individualized assessment of the applicant based on uniform screening criteria.  Landlord will use the following information in determining whether an Application will be approved or denied:

Income: Applicants must have a gross income source that can be verified and meets the minimum income requirements for the apartment being leased. Except for applicants who receive or who will occupy an apartment unit that receives subsidies or voucher assistance, an applicant’s gross income must be equal to or greater than three times the monthly rent.

 Applicants are required to provide income verification for their primary source of income (the main income used to qualify).  Additional or secondary income documentation will be requested if the primary income cannot be verified or does not meet the income requirement.

Acceptable Primary Sources of Income Include: 

  • W-2 Employment: U.S. paystubs covering 28 consecutive days within the last 90 days
  • Self-Employed/1099: 3 most recent bank statements showing consistent monthly deposits from the stated primary income source that meet the community’s rent-to-income requirement
  • Retired: Social Security Benefits Letter
  • App-Based or Gig Employment: Two most recent Cash App or PayPal statements
  • New Employment: Offer letter with a start date within 30 days of move in
  • Seasonal Employment: Two most recent paystubs and an employer letter confirming continued employment
  • Other Income Sources: VA benefits, investment or portfolio accounts, IRS tax transcripts, or court-ordered income (e.g. alimony or child support)

Additional documentation may be requested if needed. 

Credit History: Landlord may investigate and verify credit history. Landlord evaluates credit history information for indicators of future rent payment performance such as past or current bad debts, late payments or unpaid bills, liens, judgments or bankruptcies relevant to fitness as a tenant.   Having a pending  or outstanding amount owed to another rental property may be subject to automatic denial based on the time period and review criteria in effect.

An applicant rejected for unsatisfactory credit is encouraged to obtain a copy of the credit report from the credit reporting agency, correct any erroneous information that may be on the report, and resubmit an application. Landlord obtains applicant credit reports from:

Resident Verify

4205 Chapel Ridge Rd.

Lehi, UT 84043

Phone:   866-698-0661

 

Rental History:  Information regarding payment and rental history of each applicant will be collected and reviewed by Landlord.  Landlord may consider an applicant’s eviction record as part of Landlord’s evaluation of the Application.

Employment History:  Landlord will confirm employment and reported salary/wage level.

Criminal History:  Applicants and occupants will not be accepted if they do not satisfy Landlord’s criminal history background investigation authorized by the residency application. Landlord conducts the criminal history background investigation and uses the information obtained in compliance with all applicable laws.  Landlord does not guarantee or represent that all residents and/or occupants currently residing at the community do not have criminal records. 

Adverse Action:   If Landlord denies an Application or takes any other adverse action, it will provide the applicant a written or electronic document setting forth a plain statement of all reasons for the denial of the application from residing within our communities.

PETS

Cats and dogs are permitted with an additional required deposit and/or one-time, non-refundable fee. All animals and pets must be registered through the community’s selected third-party pet screening service prior to residency. Visiting and unregistered pets are not permitted.

A monthly pet rent will be charged per animal, with a maximum of two (2) animals per apartment home.

Certain dog breeds and other animal restrictions apply. 

Pet policies do not apply to verified service animals or assistance animals, which are subject to applicable laws and verification through the community's selected third-party pet screening service.

We will accept all breeds of dogs, except the following or any combination of mixed breeds that contain any of the following: Akita, American Bulldog, American Staffordshire Terrier, Bull Terrier, Cane Corso, Chow Chow, Doberman, Pinscher, Mastiff, Pit Bull, Pit Mix, Presa Canario, Rottweiler, Shar-Pei, Staffordshire Bull Terrier, Wolf, Wolf Hybrid Dog Mix. 

No! Big or small, we welcome most dogs at Indigo West. Breed restrictions do apply, see next question for more information.


We use a third-party service to ensure all applicants and residents understand and adhere to our pet policies. All applicants must complete a Pet, No Pet, or Assistance Animal profile with our third-party service.

Pet policies do not apply to verified service animals or assistance animals, which are subject to applicable laws and verification through the community’s selected third-party pet screening service.  Residents are responsible for any damages beyond normal wear and tear caused by an animal. Animals must be vaccinated in accordance with state/local laws. Residents must dispose of waste and observe all leash rules except where specific disability-related accommodations apply.

SMOKE-FREE LIVING

Our community is a breath of fresh air. With every lease agreement comes a commitment to absolutely no smoking of any kind anywhere on the property, so you and your lungs can thrive.


EARLY DEPARTURES OR TRANSFERS

We do not allow subletting or short-term renting of apartments. This includes, without limitation, rentals arranged on third-party sites such as Airbnb.com, VRBO.com, or other similar sites.

If a roommate moves out, the remaining leaseholder will need to re-qualify.

If a new roommate moves in, he or she must fill out an application and qualify.

If you are active military and receive PCS or deployment orders, we'll be glad to release you from your lease. All we need is proper written notice and supporting documentation in accordance with the Servicemembers Civil Relief Act (and, if applicable, its state law counterpart). We also offer an app and admin fee credit for active duty military.